CUSTOM CALLING FEATURES

Chesnee Communications offers a variety of calling features to help simplify customers’ lives. Each feature is priced at a flat monthly rate, and the prices vary depending on which feature you order. Please call the Chesnee business office, at 864-461-2211, or email chesnee@chesnet.net, if you want to learn more about how a specific feature works, or if you have a question about pricing.

Our Custom Calling Features:

 

Anonymous Call Rejection (*77)

This service allows a subscriber to refuse calls from callers who block their numbers. Callers who have their numbers blocked will hear a recording that you do not accept anonymous calls and that they should remove the block and call again. To activate this service, pick up the handset and dial *77. Listen for the confirmation tone or announcement, then hang up. To remove the service, dial *87, listen for the confirmation tone or announcement and then hang up.

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Auto Attendant

This feature allows you to program a pre-recorded menu of selections or instructions for customers or persons who call you. An ideal tool for business use to help companies manage frequent incoming calls. With Auto Attendant, customers can record up to nine different initial menu options (for example, General Information, Directions, Customer Service, etc.) to guide people who call in to get the information they need. You also can record a variety of additional options based on the initial menu. A Chesnee representative will help you install and set up Auto Attendant to make sure you understand how it works.

This service can be managed online at . For additional information, please call the Chesnee office.

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Automatic Call Back (*66)

This service allows your telephone to keep dialing busy numbers and then alert you when the line is free.

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Automatic Recall (*69)

Redial the last number of the caller that called you, even if you did not answer the line. This service does not give you the name or number of the caller. It only redials the last caller.

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Call Forwarding (*72)

Call Forwarding lets you transfer your incoming calls automatically to any other telephone within our calling area.

To "turn on" the service, lift the handset and dial *72. Listen for the dial tone. Dial the number where you want your calls forwarded. When the phone is answered, your call forwarding is in effect. If the phone line is busy or there's no answer, repeat the steps again. This time you should hear a confirmation tone to let you know the call forward is now working. To de-activate, lift the handset and dial *73. Listen for the confirmation tone or announcement that your call forwarding has been de-activated.

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Call Forwarding Busy (*90)

This service allows your callers to talk to someone else or leave you a message when your line is busy. You can turn the service on or off at any time.

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Call Waiting

While on the phone, you will be notified of another incoming call by a special tone. To answer a waiting call, simply press and quickly release the "switchhook" (or "flash" on some phones) on your telephone. Your first caller is automatically placed on hold, while you're connected to your second caller. To alternate between callers, press and quickly release the "switchhook" ("flash") again.

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Call Waiting Enhanced

This service works with your Caller I.D. service. It allows you to see the name and number of the party calling you when you are on the phone and your Call Waiting beeps in. For the Call Waiting Enhanced to show, you must have a Caller I.D. enabled telephone.

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Caller I.D.

This service allows you to know who the caller is before you answer the telephone. You must have a Caller I.D. box or a telephone with a built-in Caller I.D. display.

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Caller I.D. Blocking (*67)

This service prevents your name and number from being displayed to the person receiving your call. This feature can be added to your bill, for a monthly fee, or you can dial *67 before each call you make to activate the service. If you have this feature on a monthly basis and wish to unblock your number, dial *82 before making the call.

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Cancel Call Waiting (*70)

This feature allows you to cancel Call Waiting, then reactivate it after completing your call.

To turn off call waiting BEFORE making a call, lift the handset and dial *70. Listen for the confirmation tone. Dial the telephone number you wish to call. After you hang up, call waiting automatically turns on again.

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Customer Originated Call Trace (*57)

This service allows subscribers to track harassing callers through Chesnee Communications.

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Distinctive Ringing/Call Waiting

This service announces important calls with a special ring. If you have Call Waiting, your Call Waiting alert will be a special tone.

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Find Me Service

Find Me allows you to integrate your home, office and wireless telephone calls no matter where you are. A call to your home can ring your wireless telephone, your office telephone, and any other numbers you program (up to six telephone numbers) -- all at the same time, or in an order you decide. Find Me alerts the caller with "Attempting to locate (name here). Please stay on the line."
When someone answers one of the designated numbers, the service verifies that it has reached you by announcing "I have a call for (name here). If person is available at this number, press 1. Otherwise hang up." In traditional simultaneous ring services, the service stops looking for the subscriber as soon as one of the lines is answered, which is not as effective as the verification feature of Find Me.

This service can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

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Long-Distance Block or Toll Denial

This feature allows the subscriber to block all out-going long-distance calls from his/her phone. With this feature, you will not be able to dial ANY 1+ or 0+ numbers from your phone.

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900 Block

Chesnee Communications allows its customers to block all 900 numbers if requested. There is no charge for this service. Due to the nature and cost of such calls, we are not able to issue credit for placed 900-number calls.

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Originating Call Management

This service allows subscribers to only allow long-distance calls to be made when a personal identification number (PIN) is entered. The user is only given three tries to enter the PIN correctly. To access/change the PIN, call 703-9096.

This service can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

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Selective Call Acceptance (*64)

This service gives you control over which calls to take. You compile a list of numbers from which you wish to accept calls. Incoming callers whose numbers are not on your list will be rejected.

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Selective Call Rejection (*60)

This service allows you to block unwanted calls. You compile a list of numbers from which you do not want to receive calls, and if a call comes in that is on your list, the caller is alerted that you are not accepting calls at that time. Numbers not on your list will ring through as normal.

To use this service, pick up the handset and dial *60. Listen for the announcement telling you whether or not the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your rejection list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or OFF (if it is currently on). To add the last caller to your rejection list, press #01#. To hear the numbers on your list, dial 1. After the list is read, voice instructions will follow.

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Teen Line

Two different numbers can be assigned to your home telephone line.* When the main number is dialed, the ring is normal. When the teen number is dialed, two short rings are heard. Although you have more than one telephone number, you still only have one telephone line. Therefore, only one conversation can be held at a time.

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Teleconferencing

An ideal feature for business use! Now, you can easily manage those phone calls with clients or customers in multiple locations. Teleconferencing allows you to set up conference calls at your convenience and grant access to as many as 12 different individual callers. Users are provided with a telephone number, PIN and instructions to give to teleconference participants calling in. A Chesnee representative will help install and set up Teleconferencing to make sure you understand how to use the feature.

This service can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

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Telemarketer Call Screening

The Telemarketer Call Screening feature automatically identifies out-of-area and private numbers used by telemarketers. It then answers these calls with a message stating that the dialed number does not receive calls from telemarketers, instructing the caller to place the number on their "do not call" list. If, in fact, the call is not from a telemarketer, the caller is given the option to press "1" and be connected to the dialed number immediately.

For instructions on using Telemarketer Call Screening, click here.

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Three-Way Calling

This service lets you add a third person to your conversation.

To add a third person to a call, press and quickly release the "switchhook" (or "flash" on some phones) to place the first person on hold. Listen for the dial tone. Dial the third person's phone number. When the third person answers, you can talk privately before making it a three-way conversation. To make the three-way connection, press and quickly release the "switchhook"/"flash" once again. If the third person did not answer or you wish to disconnect them, just press and quickly release the "switchhook"/"flash". You'll be returned to the person holding.

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Enhanced Voice Mail

Bronze - Includes one mailbox, with up to 60 seconds of recording length per message, and five minutes of mailbox time. New messages can be retained for 30 days; saved messages can be retained for 60 days.

Silver - Includes four mailboxes, with up to 90 seconds of recording length per message, and 10 minutes of mailbox time for each mailbox. New messages can be retained for 30 days; saved messages can be retained for 60 days. Also includes email notification when you have a new message, daily notification, caller information announcement, and automatic login. Customers can manage the auto login, pin number, and email notification features online. Allows one associated number.

Gold - Includes seven mailboxes, with up to 120 seconds of recording length per message, and 20 minutes of mailbox time for each mailbox. New messages can be retained for 30 days; saved messages can be retained for 60 days. Includes email, pager and daily notification of new messages; allows for automatic message reply, auto login, and caller information announcement; as well as message forwarding, recorded memos, and a distribution list feature. Customer can manage the auto login, pin number, and email notification features online. Allows for multiple greetings and up to three associated numbers.

Voice mail can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

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Warm Line

This feature allows the subscriber to program his/her telephone service to automatically dial a preprogrammed number (i.e. 911, son or daughter, etc.) if a number is not dialed within 30 seconds after the receiver is taken off the hook.

Chesnee Communications, Inc. | P.O. Box 430 | Chesnee, SC 29323-0430 | Call: 864.461.2211 | Email: chesnee@chesnet.net