Customer Service

Chesnee Communications remains dedicated to being your local telecom provider. We strive to offer our customers the highest level of service, not just as any company serving any community, but as partners, serving our neighbors and friends in Spartanburg and Cherokee counties. Since we have a shared interest in these communities, Chesnee actively supports local businesses, economic projects, and educational initiatives, which contribute to the prosperity of our area. Through our continued support, and through the advanced telecom services we offer, we want to play an important role in the growth and economic strength of our community. After all, success is a two-way street — and ours depends on yours.

Chesnee is proud to bring our customers services on a par with — if not better than — those available in most urban areas. Likewise, it’s our goal to respond to your questions and requests with knowledgeable, prompt, and courteous service. As a telecom provider, we must continue to provide the reliable and affordable services that shape your daily lives and that, as a community, enable us all to thrive. As a partner on the local scene, we want to help you understand how important issues in the telecom industry — such as universal service and new policies — affect Chesnee as a company, and you as a customer.

We know it’s imperative that we address the needs of our customers. This means listening to you and your concerns. We hope that, in an increasingly "automated" society, you’ll take comfort in the fact that you can deal with us right here, "up-close and in-person" — not through a remote service center, an automated answering system, or the U.S. Mail. Not only do we encourage you to call, but we also remind you that if you’re looking for us, we’re right on Alabama Avenue — you can’t miss us!

Chesnee plans to go on serving you for years to come. Our history is rich, and we fully intend that our success as a service provider, with information age technologies and the services they make possible, will bring benefits and add value to the lives of those in the community and make the connection between our local and global interests.

Our business office is open Monday through Friday, from 8:00 a.m. to 5:00 p.m., and our door is always open to serve you. Should you have any questions about a service, your bill, how we can better serve you, or if you just want to chat, please stop by and see us — we’ll be here.

Helpful Numbers:

General, Billing and Payments, Residential/Business

864-461-2211

Repair Service

(dial) 611

864-461-2207

Internet Technical Support

864-461-2200

888-375-1553 (toll-free)

Cable TV Technical Support

864-461-2215

Yellow Page Advertising

800-578-4333

Time and Weather

864-703-TIME (8463)

e-mail chesnee@chesnet.net

New to Chesnee?

If you are interested in initiating service with Chesnee Communications, find out what you need to bring with you to our office to establish service for the first time by clicking here.  You can even print out our service application, complete it at home and bring it with you when you come in! 

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