CHESNEE VOICE

Chesnee Voice

For more than 75 years, our mission has been to provide the best local telephone service to all of our customers. Over the years we've added a number of new services and technologies to our network, but we've never lost sight of why you connected with our company in the first place.

 

LIFELINE / LINK-UP PROGRAMS

Low-income residents may qualify to save money on installation of landline telephone service as well as reduce the cost of local service each month. For more information on Lifeline and Link-Up, and to see if you qualify, click here.

CUSTOMER DO-NOT-CALL NOTIFICATION

The Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a national Do-Not-Call List to address customers’ concerns about telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry and the list applies to all telemarketers (with the exception of certain non-profit and political organizations).

You have two options, both of which are free of charge, for registering your residential telephone numbers, including wireless numbers, on the national Do-Not-Call List. To register by telephone, call 1-888-382-1222 (or for TTY, call 1-866-290-4236). You must call from the phone number you wish to register. You may also register over the Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call List will be effective 31 days following your registration and it will remain on the list permanently. You may remove your number from the list at any time.

The Do-Not-Call Registry will not prevent all unwanted calls. It does not cover the following:

  • calls from organizations with which you have established a business relationship;
  • calls for which you have given prior written consent;
  • calls which are not commercial or do not include unsolicited advertisements; or
  • calls by or on behalf of tax-exempt non-profit organizations.

If you have additional questions about the Do-Not-Call List, feel free to contact Chesnee Telephone at 864-461-22110.

Service Protection Plans

But we also know that sometimes it's not enough just to connect - you need service that fits your lifestyle. So whether you are calling a friend down the street or family in another state, we have plans to meet your needs. Plus we offer a full complement of custom calling products and features, with one goal in mind - your convenience and satisfaction. With call waiting, caller I.D., call forwarding and voice mail, we make it easier than ever for you.

And don't forget, if you subscribe to high-speed Internet or cable television in addition to your voice services, you'll be saving money by signing up for one of our affordable Bundles.

For more information about Chesnee Communication's voice services, please call our business office at 864-461-2211.

Local voice (exchange) service is defined as all voice communications using the public telephone network, and includes all incoming and outgoing local voice calls within the 703 and 461 exchange areas. In addition, Chesnee’s basic local service includes:

  • a white page listing in the directory;
  • access to operator services and directory assistance;
  • access to telecommunications relay service (TRS); and
  • other services for persons requiring special assistance or access to emergency services.

MONTHLY RATES

Residential
$16.40 per month per line, with unlimited local calling

Business
$31.10 per month per line, with unlimited local calling

Prices are for basic rates and do not include separate federal and state surcharges and fees and applicable taxes. New accounts are subject to installation charges ($35.50 for residential installation; $52.25 for businesses)

For more information about Chesnee Communication’s voice services, please call our business office at 864-461-2211.

WIRE MAINTENANCE

Wire maintenance essentially serves as insurance or protection for your telephone service. With Chesnee’s wire maintenance service, a small monthly fee can save you time, money, and hassle in the event you experience problems with your telephone service and need repairs.

Chesnee Communications offers wire maintenance on telephone jacks and wiring at the time of installation. Wire maintenance is available to customers only if Chesnee Communications installs the jacks. The cost of the service is $1.95 per month. If an existing telephone customer wants wire maintenance protection, Chesnee charges a one-time fee of $7.15. Please note: There may be as much as a six-month waiting period for existing customers to have repairs covered under the wire maintenance plan.

Chesnee does not offer wire maintenance service to pre-wired new homes, pre-wired mobile homes, and some apartments.

Wire maintenance does not cover the actual telephone and/or customer-owned equipment such as answering or fax machines. However, if you do not subscribe to Chesnee’s wire maintenance service, and Chesnee makes a service call and finds the trouble to be in your inside wiring or jacks, you will be charged a $50.00 service charge and the cost of materials to fix the problem.

To order Chesnee’s wire maintenance, or if you have any questions regarding the service, please call our business office at 864-461-2211.

Lifeline is a federal program that provides a monthly discount on telephone or broadband service to qualified low-income residents. Lifeline is designed to ensure that telephone service remains affordable to all S.C. residents.

The Federal Lifeline assistance program provides a credit of $9.25 on the monthly telephone OR broadband bill of qualified residents ($114.00 in savings per year).  The South Carolina Lifeline assistance program provides a credit of $3.50 on the monthly telephone bill of qualified residents ($39.00 in savings per year). 

You may qualify for Lifeline if your total household income is at or below 135% of the federal poverty guidelines; or if you, your dependent or someone in your household receives one of the following:

  • Federal Housing Assistance
  • Medicaid
  • Supplemental Nutrition Assistance Program (formerly Food Stamps)
  • Supplemental Security Income (SSI)
  • Veterans Pension and Survivors Benefit Programs

Lifeline is available on one telephone line per household. If you or someone in your household has Lifeline on a wireless phone, then you cannot get it on your home phone too. You may not transfer your Lifeline discount to another person, even if he or she qualifies for Lifeline. For more information about Lifeline, contact South Carolina’s Office of Regulatory Staff toll-free at 866-788-6565 or visit the Office of Regulatory Staff's website

Chesnee Communications offers nationwide minutes with exceptional rates and service unavailable from many of the national companies…and that’s not all! We bring you an added benefit, the kind of one-to-one service you'd expect from a company located here in the community...made up of your friends and neighbors.

With Chesnee Nationwide Voice, you get:

  • competitive rates - anywhere in the U.S., any day, anytime
  • plans that are easy to understand and can save you money
  • the convenience of one bill for all your local and nationwide charges
  • location, location, locatioN - only Chesnee brings you nationwide service with a local touch from a company based here in our community
  • friendly service representatives - people you know and trust
  • the opportunity to sign up for your own personal 800-number with no costly set-up fee
  • a single provider for all your telecom needs

With Chesnee Nationwide Voice, you avoid:

  • confusion with misleading rates and unavailable plans
  • separate bills for your local and nationwide charges
  • special codes (such as 10-10-xxx) you must enter each time you want to make a call in order to get a certain rate or discount
  • promises about prices that don’t always pan out
  • 800 numbers, recordings, automated response systems, and distant offices
  • wondering if your long-distance company will still be around in the morning

CHESNEE’S NATIONWIDE RATE PLANS:

All Chesnee Communications rates apply to both state-to-state calls and in-state regional calls - anywhere in the U.S., any day, anytime, with no restrictive calling times.

CHESNEE PREMIUM PLAN (NO MONTHLY FEE)

Residential
14¢ / minute

Business
13¢ / minute

CHESNEE ENHANCED PLAN ($4.95/MONTH)

Residential and Business
8¢ / minute

Residential customers who typically make more than 90 minutes of long-distance calls each month will see savings with the Enhanced Plan. Remember: All our long-distance rates remain the same - 24 hours a day, seven days a week!

INTERNATIONAL RATES—BUSINESS AND RESIDENTIAL:

Many international calling rates have recently seen significant reductions. For the per-minute rates to specific countries, you can click the Rates, Terms, and Conditions link below, or call our Chesnee’s long-distance service representatives in our business office, at 864-461-2210.

PERSONAL READY LINE 800 SERVICE

Chesnee Communications also allows you to order a personal 800 number with no costly set-up-and for Chesnee customers no monthly fee-without having to order additional lines. Our Ready Line service connects to one pre-assigned destination and gives you one easy 800 number to remember. It’s ideal for students who are away at college or for other family members who travel frequently. And it’s a great safety feature for emergency situations.

For more information about 800 ReadyLine Service, stop by or call our business office, at 864-461-2211.

To find out more about the service you'll get from your local nationwide choice, please call Chesnee Communications, at 864-461-2211.

CHESNEE LONG DISTANCE RATES, TERMS, AND CONDITIONS

Chesnee Communications offers a variety of calling features to help simplify customers’ lives. Each feature is priced at a flat monthly rate, and the prices vary depending on which feature you order. Please call the Chesnee business office, at 864-461-2211, or email chesnee@chesnet.net, if you want to learn more about how a specific feature works, or if you have a question about pricing.

ANONYMOUS CALL REJECTION (*77)

This service allows a subscriber to refuse calls from callers who block their numbers. Callers who have their numbers blocked will hear a recording that you do not accept anonymous calls and that they should remove the block and call again. To activate this service, pick up the handset and dial *77. Listen for the confirmation tone or announcement, then hang up. To remove the service, dial *87, listen for the confirmation tone or announcement and then hang up.

AUTO ATTENDANT

This feature allows you to program a pre-recorded menu of selections or instructions for customers or persons who call you. An ideal tool for business use to help companies manage frequent incoming calls. With Auto Attendant, customers can record up to nine different initial menu options (for example, General Information, Directions, Customer Service, etc.) to guide people who call in to get the information they need. You also can record a variety of additional options based on the initial menu. A Chesnee representative will help you install and set up Auto Attendant to make sure you understand how it works.

This service can be managed online at . For additional information, please call the Chesnee office.

AUTOMATIC CALL BACK (*66)

This service allows your telephone to keep dialing busy numbers and then alert you when the line is free.

AUTOMATIC RECALL (*69)

Redial the last number of the caller that called you, even if you did not answer the line. This service does not give you the name or number of the caller. It only redials the last caller.

CALL FORWARDING (*72)

Call Forwarding lets you transfer your incoming calls automatically to any other telephone within our calling area.

To "turn on" the service, lift the handset and dial *72. Listen for the dial tone. Dial the number where you want your calls forwarded. When the phone is answered, your call forwarding is in effect. If the phone line is busy or there's no answer, repeat the steps again. This time you should hear a confirmation tone to let you know the call forward is now working. To de-activate, lift the handset and dial *73. Listen for the confirmation tone or announcement that your call forwarding has been de-activated.

CALL FORWARDING BUSY (*90)

This service allows your callers to talk to someone else or leave you a message when your line is busy. You can turn the service on or off at any time.

CALL WAITING

While on the phone, you will be notified of another incoming call by a special tone. To answer a waiting call, simply press and quickly release the "switchhook" (or "flash" on some phones) on your telephone. Your first caller is automatically placed on hold, while you're connected to your second caller. To alternate between callers, press and quickly release the "switchhook" ("flash") again.

CALL WAITING ENHANCED

This service works with your Caller I.D. service. It allows you to see the name and number of the party calling you when you are on the phone and your Call Waiting beeps in. For the Call Waiting Enhanced to show, you must have a Caller I.D. enabled telephone.

CALLER I.D.

This service allows you to know who the caller is before you answer the telephone. You must have a Caller I.D. box or a telephone with a built-in Caller I.D. display.

CALLER I.D. BLOCKING (*67)

This service prevents your name and number from being displayed to the person receiving your call. This feature can be added to your bill, for a monthly fee, or you can dial *67 before each call you make to activate the service. If you have this feature on a monthly basis and wish to unblock your number, dial *82 before making the call.

CANCEL CALL WAITING (*70)

This feature allows you to cancel Call Waiting, then reactivate it after completing your call.

To turn off call waiting BEFORE making a call, lift the handset and dial *70. Listen for the confirmation tone. Dial the telephone number you wish to call. After you hang up, call waiting automatically turns on again.

CUSTOMER ORIGINATED CALL TRACE (*57)

This service allows subscribers to track harassing callers through Chesnee Communications.

DISTINCTIVE RINGING/CALL WAITING

This service announces important calls with a special ring. If you have Call Waiting, your Call Waiting alert will be a special tone.

FIND ME SERVICE

Find Me allows you to integrate your home, office and wireless telephone calls no matter where you are. A call to your home can ring your wireless telephone, your office telephone, and any other numbers you program (up to six telephone numbers) -- all at the same time, or in an order you decide. Find Me alerts the caller with "Attempting to locate (name here). Please stay on the line." 
When someone answers one of the designated numbers, the service verifies that it has reached you by announcing "I have a call for (name here). If person is available at this number, press 1. Otherwise hang up." In traditional simultaneous ring services, the service stops looking for the subscriber as soon as one of the lines is answered, which is not as effective as the verification feature of Find Me.

This service can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

LONG-DISTANCE BLOCK OR TOLL DENIAL

This feature allows the subscriber to block all out-going long-distance calls from his/her phone. With this feature, you will not be able to dial ANY 1+ or 0+ numbers from your phone.

900 BLOCK

Chesnee Communications allows its customers to block all 900 numbers if requested. There is no charge for this service. Due to the nature and cost of such calls, we are not able to issue credit for placed 900-number calls.

ORIGINATING CALL MANAGEMENT

This service allows subscribers to only allow long-distance calls to be made when a personal identification number (PIN) is entered. The user is only given three tries to enter the PIN correctly. To access/change the PIN, call 703-9096.

This service can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

SELECTIVE CALL ACCEPTANCE (*64)

This service gives you control over which calls to take. You compile a list of numbers from which you wish to accept calls. Incoming callers whose numbers are not on your list will be rejected.

SELECTIVE CALL REJECTION (*60)

This service allows you to block unwanted calls. You compile a list of numbers from which you do not want to receive calls, and if a call comes in that is on your list, the caller is alerted that you are not accepting calls at that time. Numbers not on your list will ring through as normal.

To use this service, pick up the handset and dial *60. Listen for the announcement telling you whether or not the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your rejection list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or OFF (if it is currently on). To add the last caller to your rejection list, press #01#. To hear the numbers on your list, dial 1. After the list is read, voice instructions will follow.

TEEN LINE

Two different numbers can be assigned to your home telephone line.* When the main number is dialed, the ring is normal. When the teen number is dialed, two short rings are heard. Although you have more than one telephone number, you still only have one telephone line. Therefore, only one conversation can be held at a time.

TELECONFERENCING

An ideal feature for business use! Now, you can easily manage those phone calls with clients or customers in multiple locations. Teleconferencing allows you to set up conference calls at your convenience and grant access to as many as 12 different individual callers. Users are provided with a telephone number, PIN and instructions to give to teleconference participants calling in. A Chesnee representative will help install and set up Teleconferencing to make sure you understand how to use the feature.

This service can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

TELEMARKETER CALL SCREENING

The Telemarketer Call Screening feature automatically identifies out-of-area and private numbers used by telemarketers. It then answers these calls with a message stating that the dialed number does not receive calls from telemarketers, instructing the caller to place the number on their "do not call" list. If, in fact, the call is not from a telemarketer, the caller is given the option to press "1" and be connected to the dialed number immediately.

For instructions on using Telemarketer Call Screening, click here.

THREE-WAY CALLING

This service lets you add a third person to your conversation.

To add a third person to a call, press and quickly release the "switchhook" (or "flash" on some phones) to place the first person on hold. Listen for the dial tone. Dial the third person's phone number. When the third person answers, you can talk privately before making it a three-way conversation. To make the three-way connection, press and quickly release the "switchhook"/"flash" once again. If the third person did not answer or you wish to disconnect them, just press and quickly release the "switchhook"/"flash". You'll be returned to the person holding.

ENHANCED VOICE MAIL

Bronze - Includes one mailbox, with up to 60 seconds of recording length per message, and five minutes of mailbox time. New messages can be retained for 30 days; saved messages can be retained for 60 days.

Silver - Includes four mailboxes, with up to 90 seconds of recording length per message, and 10 minutes of mailbox time for each mailbox. New messages can be retained for 30 days; saved messages can be retained for 60 days. Also includes email notification when you have a new message, daily notification, caller information announcement, and automatic login. Customers can manage the auto login, pin number, and email notification features online. Allows one associated number.

Gold - Includes seven mailboxes, with up to 120 seconds of recording length per message, and 20 minutes of mailbox time for each mailbox. New messages can be retained for 30 days; saved messages can be retained for 60 days. Includes email, pager and daily notification of new messages; allows for automatic message reply, auto login, and caller information announcement; as well as message forwarding, recorded memos, and a distribution list feature. Customer can manage the auto login, pin number, and email notification features online. Allows for multiple greetings and up to three associated numbers.

Voice mail can be managed online at http://www.chestelphonemanagement.com/Portal/. For additional information, please call the Chesnee office.

WARM LINE

This feature allows the subscriber to program his/her telephone service to automatically dial a preprogrammed number (i.e. 911, son or daughter, etc.) if a number is not dialed within 30 seconds after the receiver is taken off the hook.

Our area of the country is well-known for many reasons - not the least of which are our hospitality, our friendly faces, and such Southern favorites as sweet tea and peach pie. Unfortunately, our area also has become infamous in the last few years for our weather, which can change from bright and welcoming to dark and stormy faster than you can say “Weather Channel.”

We've found that many of the telephone service outages that are reported during or after storms are the result of problems with electrical wires, not telephone lines. So, to help us continue to assist you in rebounding from weather-related problems with your telephone service, please consider the following before calling to report problems or outages.

  • Is your telephone line plugged securely into the wall jack?
    Your telephone cord may have been jarred loose from the jack, resulting in a loss of telephone service.
  • Have you disconnected your computer modem?
  • Are you using a cordless telephone?
    If so, try plugging a regular corded telephone into the wall jack to determine whether your telephone line has indeed been affected. You should always have a corded telephone on hand for use during power outages. Cordless telephones will not operate without power for their bases.
  • Are you experiencing a power outage?

As noted above, many reports of telephone service interruption, electrical wires and/or a power outage are to blame.

LIGHTNING PROTECTION

Lightning is dangerous, especially during the summer. But there are simple things you can do to protect yourself, your home, and your electronics from devastating strikes.

Quick Facts:

  • Heat from lightning strikes regularly exceeds 50,000℉. That's 3 times hotter than the sun!
  • Lightning is the second leading cause of weather related deaths.
  • It is estimated that Earth as a whole is struck by an average of more than a hundred lightning bolts every second.
  • The rapid expansion of heated air from lightning is what causes thunder - the two go hand in hand.

What to do when a storm is near...

  • If you're outside, do not stand near flag poles, fences, light poles, isolated trees or open fields. Do not seek shelter in golf carts, picnic pavilions, or bus stops as these will not protect you from a strike. Choose a substantial building or enclosed metal vehicle instead. After the last lightning flash or thunder clap, it is best to stay in your protected building for another half hour.
  • If you're already indoors, stay away from water & plumbing, windows & doors, and corded phones.
  • To protect your electronics, unplug your appliances, TVs, computers, routers, cable boxes, etc. Surge protectors are a great investment in those times where you are not home to unplug your electronics.
  • To protect your pets, bring them inside. Never leave an animal chained or assume a doghouse will protect them in a storm.

Safety First!
Chesnee Communications strives to provide the highest quality telecommunications services to our customers 24 hours a day, seven days a week. When storms cause problems with our lines and equipment, we do our best to restore service as quickly as possible. But we also are concerned for the safety of our employees. We will not send out our repair crews at any time when they may be at risk (for example, if live electrical wires have not been stabilized). As soon as dangerous situations have been resolved and it is safe for our staff to be out, we will commence repair work immediately.

We hope you understand and share our concern for everyone's safety and will keep in that in mind the next time severe weather affects all of us in Spartanburg and Cherokee counties.

Our business office is open Monday through Friday, from 8:00 a.m. to 5:00 p.m., and our door is always open to serve you.

General, Billing and Payments 864.461.2211

Repair Service (dial) 611 or 864.461.2207

Internet Technical Support 864.461.2200 or 888.375.1553 (toll-free)

Cable TV Technical Support 864.461.2215

Email:chesnee@chesnet.net